Delete your account
In short. You can delete your Loop account yourself, in the app or the shop dashboard, in under a minute. Your name, email and what you follow, save or hide are removed straight away. This cannot be undone.
How to delete your account
In the Loop app
- Open Profile.
- Scroll to the bottom and tap Delete account.
- Enter your password, type DELETE, and confirm.
In the shop dashboard (web)
- Sign in and choose Account (bottom of the menu).
- Under Delete your account, enter your password, type DELETE, and confirm.
If you cannot sign in
Email loop@custoo.co.uk from the address on your account, saying you want it deleted. We may ask you to confirm it is you, and will delete it within 30 days, usually much sooner. Or use the "Forgot password" option first to get back in and delete it yourself.
What is deleted
- Your name and email address, which are replaced with a blank "Deleted user" record, so you can no longer sign in. You can later sign up again with the same email as a new account.
- The shops you follow, snoozed or hid; posts you saved or hid; your notification settings and devices; and any pending password-reset links.
- Your membership of any shop's team.
What stays, and why
- Stamps, offers and event codes you collected stay counted in the shop's totals, but without your name or any way to identify you. Rewards you had not collected are lost.
- Reports you made about posts may be kept (without your name shown to the shop) for as long as we need them to review the report and to keep a record of our decisions, up to 24 months after they are resolved.
- Records we must keep by law, such as invoices (6 years), and what we need to deal with a legal claim or to prevent abuse.
- Backups expire automatically on a rolling basis. We do not restore a deleted account from a backup.
If you own a shop
Deleting the account of a shop owner also deletes the shop for good: its posts, loyalty programme, customers' cards and rewards, and campaigns. Any subscription is cancelled at once, and unused time or credits are not refunded. The app and the dashboard show you this before you confirm. If you only want to stop paying, cancel your plan instead (Billing in the dashboard). Managers and team members who leave can simply remove themselves from the shop, or delete their account, which does not affect the shop.
Other requests
To see what we hold about you, correct it, or ask us to limit its use, see the rights in our privacy policy and email loop@custoo.co.uk.