Support and contact
Contact us
Email loop@custoo.co.uk for anything about Loop: help using the app or dashboard, billing questions, reporting a post or a shop, privacy requests, and complaints. We read every message and reply on working days. We aim to answer within two working days; urgent reports about unsafe or unlawful content are looked at first.
Quick links
- Report a post: in the app, open the menu (⋯) on the post and choose Report this post. See the content policy.
- Hide a shop or a post: use the same menu, or the shop page, in the app. Bring a hidden shop back in Profile.
- Forgot your password: choose Forgot password on the sign-in screen.
- Delete your account: how to do it.
- Your information: privacy policy, including how to ask for a copy of your information.
- Shops: plans, billing and the rules for posts and advertising are in the terms for shops. Billing is managed in the shop dashboard.
Who we are
| Company | Yone IT Ltd |
| Registered in | England and Wales, company number [company number] |
| Registered office | [registered office address] |
| loop@custoo.co.uk | |
| ICO registration | [ICO registration number] |
| VAT number | [VAT number, if registered] |
| Names we use | Loop is a product of Yone IT Ltd, offered under the Custoo name. "Yone" is a registered trade mark. "Custoo" and "Loop" are names we use and are not registered trade marks. |
Complaints
If you are unhappy with Loop or with how we handled something, email loop@custoo.co.uk and we will look into it. If your complaint is about how we handle your personal information, you can also contact the Information Commissioner's Office.